Cancellation & Booking Change Policy for Accommodation Bookings directly with us
About those furry friends
Guest Safety
Fire and Water
Smoking
Cleanliness, Rubbish & Damages
Having a good time
You will be in wine country and we want you to have a good time as we love our glass of wine as well. We do ask you though to be responsible with your consumption of alcohol on the property and consider our neighbours (human and animals) later in the evenings.
In detail, please:
Indemnity
You agree to indemnify us (including our directors, officers, employees, agents, contractors and neighbours if you enter their properties) for any loss or damage any of the foregoing suffer if you breach these Terms and Conditions or as a result of your willful or negligent act or omission with respect to our property, our neighbours' properties or our website.
Shipping Information
Refunds and Returns
Grattai Grove is mindful of the appropriate use of personal information and the maintenance of your privacy. We have developed the following privacy policy in accordance with the Australian Privacy Principals (APP’s). In collecting, using or disclosing personal information, we will adhere with the APP’s, all relevant laws and this privacy policy.
Personal Information
By providing us with your personal information, you are consenting to our use of your personal information in accordance with this policy.
The following are examples of when you may be providing us with your personal information:
The information you give us may include, amongst other things, your name, age, address, and email address and phone number, financial and payment card information.
Cookies
Use of Information
Disclosure
We will not disclose your personal information to third parties except:
We do not share this information with any party located outside of Australia.
Access
You have the right to access and modify the personal information we hold about you. You can access and change your personal information by contacting us at contact@grattaigrove.com or via the website where you entered your personal information.
Security
All the payment information we collect is done so under SSL - a standard internet security measure. Any data that we store about you is kept behind a secure firewall in our database and is not accessible to the public in any way.
Concerns
If you have any questions or concerns about our collection, use or disclosure of personal information, or you wish to make a complaint in relation to our privacy practices, please contact us through contact@grattaigrove.com. Otherwise, you can lodge a complaint with the Office of the Australian Information Commissioner (www.oaic.gov.au), if you still feel aggrieved.
Copyright © 2024 Grattai Grove - All Rights Reserved.
Liquor Licence No.: LIQW880014990
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