Policies

Terms and Conditions

Cancellation & Booking Change Policy for Accommodation Bookings directly with us

More than 30 days before check-in: Full refund minus 5% processing fee.
30 to 14 days before check-in: 50% refund.
Less than 14 days before check-in: no refund.
If we can rent out the space to other guests you will receive a full refund regardless of timeframe (minus 5% processing fee). However, if the alternative booking is shorter or at a lower rate than your original booking, the difference will also be deducted from the refund.
Different policies might apply if booked through other booking engines such as AirBnB etc. Please always check your booking confirmation for details.

About those furry friends

We are a working farm with our own animals, tempting neighbouring grazing paddocks and machinery under way. So to avoid trouble for your and our animals we made the difficult decision to not allow pets.

Guest Safety

Grattai Grove cannot assume responsibility for any personal bodily injury incurred whilst being on our property, this is at your own risk. The same applies for any neighbouring properties.
Please check the provided map for our property boundaries
Please observe a safe distance from any machinery activity and check with us if you want to learn more about what farm work is happening during your stay
Please be mindful around the farm animals, especially with children. While they are all pets, they also have their own mind and might confuse fingers with carrots or might kick or box as they do with their fellow animals.

Fire and Water

Firepits can be used outside the bush fire season and we provide a reasonable stock of firewood for your enjoyment.
Limitations of usage of firepits might apply due to unfavourable weather conditions and we will advise you accordingly during your stay.
Grass and bushfires get started quickly, especially in dry conditions as we frequently experience them out here. Please don't load the firepits to the rim and be mindful of wind conditions.
There is a water hose at the fence line behind the firepit if required in an emergency or to dose the fire before you go inside.
We solely depend on rainwater for human consumption and for our animals and irrigation of our crop. Please be water-wise and avoid super long showers and/or other waste of this precious resource.
Our waste water is managed through septic tank systems. Please check the flyer provided on what can go down the drain and what shouldn't.

Smoking

Strictly no smoking inside any building which includes not only the accommodations but also any other shed or structure.
If you smoke anywhere on the property please put any butts into the general waste bins outside the buildings and make sure you don't create any fire hazards from hot butts or lighters of any kind

Cleanliness, Rubbish & Damages

We want you to feel at home and we understand that things happen. If something breaks, please let us know. We will only charge you for any larger damages and would simply prefer to know sooner rather than later. If we discover damages after your departure that are over and above normal wear and tear, we reserve the right to send you an invoice for the repair or replacement cost.
Please treat the indoor and outdoor furnishings, kitchenware etc with care so the next guests can enjoy it as you did.
Please wash up your dishes before you depart.
As a farm can be muddy, please check your shoes before you enter the buildings. We'd love our rugs to survive without major stains.
Please clean the BBQ after you used it or latest before you depart. Paper towels, vinegar and utensils are in the trolley.
As a rural property, we have to take all rubbish to the tip ourselves. Please consider the environment and help us to recycle by separating in the usual categories of co-mingled (aka yellow bin), paper & cardboard (aka blue bin) and general rubbish (aka red bin).

Having a good time

You will be in wine country and we want you to have a good time as we love our glass of wine as well. We do ask you though to be responsible with your consumption of alcohol on the property and consider our neighbours (human and animals) later in the evenings.
In detail, please:

No additional guests on the property unless discussed with us beforehand
No loud music after sunset
Low voices outside after 9:30pm
No parties

Indemnity

You agree to indemnify us (including our directors, officers, employees, agents, contractors and neighbours if you enter their properties) for any loss or damage any of the foregoing suffer if you breach these Terms and Conditions or as a result of your willful or negligent act or omission with respect to our property, our neighbours' properties or our website.

Shipping, Refunds and Return Policy

Shipping Information

Dispatch of your goods is typically on the next business day after we received your order. Should this not be possible for any reason then we will inform you via email.
Grattai Grove uses the business delivery service of Australia Post to deliver your wines to your home, office or post box. These services are efficient and safe.
If you choose to have goods delivered to your home and you are out when the delivery is attempted, a card and/or e-notification will be placed in your letterbox or sent via email or mobile phone advising how you can collect the goods. The post office will keep your goods safe and sound until you are able to collect them (they will be held for a maximum of 14 days).
Delivery times vary throughout Australia but are typically within 1 – 7 days of dispatch.
The supply of correct delivery details is the responsibility of the customer. Grattai Grove will not be held liable for wines delivered to a previous or incorrect address or in the event of theft or damage to a delivery that complies with the delivery details and instructions supplied by the customer. Freight costs resulting from incorrect address details will be at the customer’s expense and a $15 administration fee will apply.
Email contact@grattaigrove.com as soon as possible if you would like to discuss any changes to your order. Please note that orders cannot be changed or cancelled once they have been shipped so we recommend taking the time to check the details of your order.

Refunds and Returns

In the unlikely event that your purchase is faulty, we will happily offer you a refund or exchange. If this occurs, please contact us on contact@grattaigrove.com as soon as possible and we will remedy the situation as soon as possible.
If you receive a shipment with one or more broken bottles, we will issue replacement bottles if we are notified within 7 working days of the delivery date. We may ask you to provide proof of the damage, as a condition of refund or replacement. You may also return any products that are not of acceptable quality at the time of delivery, or are not in accordance with your order, by contacting us within seven working days of the delivery date.
We will collect products to be returned at a mutually convenient time during Monday to Friday, 9am to 5pm (excluding public holidays). Glass bottles should be packed in a safe manner to avoid breakage in transit. Freight costs for return of wines that are not of acceptable quality at the time of delivery or are not in accordance with your order will be at our cost.

Grattai Grove is mindful of the appropriate use of personal information and the maintenance of your privacy. We have developed the following privacy policy in accordance with the Australian Privacy Principals (APP’s). In collecting, using or disclosing personal information, we will adhere with the APP’s, all relevant laws and this privacy policy.

Personal Information

By providing us with your personal information, you are consenting to our use of your personal information in accordance with this policy.

The following are examples of when you may be providing us with your personal information:

When you buy goods or services from us;
When you enter a competition, promotion or similar conducted by or for us
When you register to use our websites
When you sign up with one of our newsletters or directly request information from us

The information you give us may include, amongst other things, your name, age, address, and email address and phone number, financial and payment card information.

Cookies

We may also collect information about you when you visit our websites, including through the use of cookies or other technical means.
For instance, we may automatically record technical information about your computer’s IP address and your browser type, as well as information on the products you look at for the length of your visit and the pages that you visited.

Use of Information

The vast majority of personal information we collect is for the purposes of order fulfilment or inherent with specific requests of people wanting to sign up to our websites, newsletters or enter competitions
We will not use your information to market to you unless we have your express consent.
Specifically: by signing up to one of our newsletters, joining our club, purchasing wine from us (or registering to do so), enquiring about our products or entering a promotion in relation to our products, we have your express consent to receive marketing materials about those products, or other products or brands which we think you may be interested in. If you receive electronic communications from us, you will have the opportunity to unsubscribe from receiving any further information from us.

Disclosure

We will not disclose your personal information to third parties except:

With your consent;
Where we are required or authorised by law to do so;
Where third parties engaged by us require access to personal information to perform services (in which case we require these contractors to keep that personal information confidential and not to use or disclose it for any purpose other than the purpose of performing those services).

We do not share this information with any party located outside of Australia.

Access

You have the right to access and modify the personal information we hold about you. You can access and change your personal information by contacting us at contact@grattaigrove.com or via the website where you entered your personal information.

Security

All the payment information we collect is done so under SSL - a standard internet security measure. Any data that we store about you is kept behind a secure firewall in our database and is not accessible to the public in any way.

Concerns

If you have any questions or concerns about our collection, use or disclosure of personal information, or you wish to make a complaint in relation to our privacy practices, please contact us through contact@grattaigrove.com. Otherwise, you can lodge a complaint with the Office of the Australian Information Commissioner (www.oaic.gov.au), if you still feel aggrieved.

Terms and Conditions

Shipping, Refunds and Return Policy

Privacy Policy

We use cookies to analyze website traffic and optimize your website experience.